100x / POLICIES

Support Policy

Last updated January 5, 2026

Support Channels

Hours

9 AM to 6 PM PT

Critical Support

Monitored 24/7

CriticalSystem unavailable

HighMajor workflow disruption

NormalDegraded behavior

LowInquiries or non-urgent requests

Before contacting support, check our Status Page for real-time system health and any ongoing incidents.