Walk one real example.
Follow a recent request from intake to completion. Identify every system, wait, handoff and repeated entry.
FROM THE OPERATING PRACTICE
Choose the first workflow.
Start with work your team can show you, not an abstract AI ambition.
Choose a visible bottleneck.
Look for recurring work with accessible inputs, a clear owner and a result you can inspect.
Write the acceptance test.
Define what a correct result looks like, when a person must review it and what must happen if information is missing.
Measure before building.
Record the current time, rework and exceptions. Compare the same kind of work after the change.
YOUR NEXT MONTH COULD LOOK DIFFERENT
Bring the work
you wish was done.
We’ll work out what to automate, what to keep human,
and where to start.